Mike Clark — Senior IT Leadership

01 · SUMMARY

I'm a senior IT leader with over 25 years running technology operations where failure isn't an option — 24/7 production floors, global service organizations, multi-site enterprise infrastructure. I stay close to the work and the people doing it, which is why the teams I lead tend to perform.

The track record holds across industries: I stood up a 29-person global IT organization at Lionbridge and cut critical incidents 80% in the first year. Designed a NIST 800-171 environment at Howden that unlocked $3.2M in new contract revenue. Completed a 700-mile datacenter relocation in under 24 hours, under budget. At Shutterfly, a five-person team hit 100% SLA compliance while cutting hardware spend 30% year-over-year.

I've managed global teams across the Americas, EU, APAC, and Australia — led acquisitions, divestitures, and enterprise-wide platform rollouts across automotive, gaming, e-commerce, and industrial equipment. The industries change; the operating discipline carries over.

When a company opens or relocates a facility, I'm usually the one running IT for it — new plants, a warehouse, a corporate move, a production site in Houston. Five companies, same call, same result: the technology is ready before the doors open.

02 · EXPERIENCE

Senior Manager, IT Operations

OCT 2025 — CURRENT

Shutterfly ON-SITE

Lead a five-person team supporting manufacturing technology across a 200K+ sq. ft. digital print facility running 24/7 — on-site extension of Development, Infrastructure, and Security.
Implemented daily visibility check-ins, achieving 100% SLA compliance across TTFC and TTR metrics and cutting critical incidents 80%.
Coordinated asset management and procurement with sister sites, reducing hardware spend 30% YoY while maintaining secure stock and uninterrupted production.
Delivered 100% on-time completion across 12 initiatives in H1 2026, including an IoT sensor deployment enabling proactive maintenance and reduced unplanned downtime.

Director, Global IT Services

JUL 2023 — APR 2025

Lionbridge Games REMOTE ROLE ELIMINATED — GLOBAL RIF

Global QA provider for PC and console gaming — localization, functionality, and player-experience testing via global labs and a worldwide tester network.

Promoted to Global Director; built a new IT support organization for the Games business unit delivering 24/7 coverage.
Led 3 regional managers and 29 staff across Europe, APAC, Australia, and the Americas — infrastructure, L1/L2 support, project management, and global assets.
Deployed Windows Hello across 1,800 endpoints in three weeks for an expedited client security requirement, automating rollout via InTune, EntraID, and Power BI.
Boosted Zendesk utilization 100% and cut walk-ups 90%; ran monthly outage simulations across all IT domains globally; built the technical stand-up for a new facility in Mexico.

Regional IT Manager, Americas

AUG 2022 — JUL 2023

Lionbridge REMOTE

Managed 9 direct reports across L2 and hands-on networking support for 12 facilities in North and South America.
Standardized global ITAM across 25,000+ endpoints via AssetExplorer, improving audit readiness and cutting security response times.
Boosted user satisfaction 30%; led the technical relocation of Lionbridge's corporate office with zero business disruption.

Regional IT Manager

NOV 2021 — AUG 2022

Plasman ON-SITE

Global automotive components manufacturer — plastics molding, painting, and assembly — $950M+ revenue, 2,000+ direct staff, supplying engineered parts to major OEMs.

Managed 8 direct reports across all production systems — 800+ production machines and 700 users at 3 southeast facilities.
Cut cycle time 6% average via value-stream maps for 14 production lines; overall cost reduction of 1.3%.
Recommended an MES replacement projecting 28% savings, accepted by leadership and advanced to vendor evaluation.

IT Manager

APR 2019 — NOV 2021

Yanfeng ON-SITE

Top global automotive supplier — interiors, seating, cockpit electronics, safety systems. 240+ locations, ~68,000 employees worldwide.

Managed 7 direct reports handling IT for 36 production lines and 450 end users in 24/6 operations.
Modernized to an all-fiber core network with redundant backup site, cutting downtime 30% and improving TISAX audit results.
Replaced an outdated MES system, delivering an 18-month ROI and $350K in annual savings.

Regional Service Delivery Manager, Americas

MAY 2015 — APR 2019

Howden Global Information Services REMOTE

Glasgow-based global leader in mission-critical air and gas handling equipment — fans, compressors, heat exchangers, steam turbines. 5,300+ staff, 22 manufacturing sites across 12 countries.

Oversaw IT services across 15 North American locations with a team of 7 direct reports.
Led IT for 3 acquisitions and 1 divestiture over four years — due diligence through post-merger stabilization.
Completed a 700-mile datacenter relocation in under 24 hours, $9,000 under a $25,000 budget — zero margin for error.
Designed a NIST 800-171 compliant environment via VMware Horizon, unlocking $3.2M in new contract revenue.

Keeping mission-critical operations online for 25 years.

ITSM / ASSET MANAGEMENT

ENDPOINT & SYSTEMS

DISASTER RECOVERY

SECURITY & COMPLIANCE

PROJECT TOOLS & COLLABORATION